---
title: "Box Office, VIP Hospitality and Fan Experience Management"
description: "You see each box office seller's takings every night, check ages once and give VIPs a host. Merch stays stocked, fans get your timetable and pay with wristbands."
canonical: "https://www.ticketfairy.com/event-operating-system/front-of-house"
---

Front of house

# Sell at your door and look after every guest

Box office staff sell to walk-ups, VIP hosts hear when their guests arrive, and fans pay at the bar with their wristband.

A small team that works like a big one.

  [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

- No credit card required
- The [Event Operating System](https://www.ticketfairy.com/event-operating-system) on every plan, Free included
- Unlimited events with no monthly fee

     ![Ticket Fairy Event Operating System: Front of house](https://www.ticketfairy.com/embeds/posters/marketing-credentials--credentials.png)

- Door sales by seller, cash and card apart
- VIP guests welcomed by their host
- Fans pay at the bar with wristbands

## Sell at the door and settle up with each seller

Your box office team sells walk-up tickets, hands over will-call and reprints tickets. Buyers pay by card, with tap to pay or in cash.

At the end of the night, Box Office Sales shows what each seller took, with cash and card apart, so you settle up with each of them.

- **Walk-up sales**: by card or cash
- **Will-call and reprints**: your team finds the order and hands the tickets over
- **Sales by seller**: what each seller took, cash and card apart

## Check ages once at your bars and serve with confidence

Door staff see each guest's age status when they scan the ticket, and mark the wristband or pass as ID checked.

Your bar team logs each refusal, so you have a record of every one.

- **Age status on the scan**: for each ticket at the door
- **ID checked**: marked on the wristband or pass
- **Bar refusals**: each refusal logged

## Give VIP guests a host and a warm welcome

You can set up your VIP areas and tables and give each guest a host. The host gets an alert the moment their guest arrives.

Each ticket type lists what it includes, so your hosts know exactly what each guest gets.

- **VIP areas and tables**: with a host for each guest
- **Arrival alerts**: the host hears when their guest arrives
- **Ticket inclusions**: what each ticket type includes

## Keep merch stands stocked and give artists their share

You see the stock on each merch stand and can bring in your sales from your point-of-sale system.

You see each artist's share of their merch sales in their settlement.

- **Stock by stand**: what each stand holds and has sold
- **Sales import**: from your point-of-sale system
- **Artist merch split**: in each artist's settlement

## Put the timetable and map on fans' phones

Fans see your timetable and site map, build their own schedule and report lost property on your event page, and you email ticket holders when set times change.

- **Timetable and map**: on your event page and your own website
- **Personal schedule**: the sets and sessions each fan picks
- **Set-time email and lost property**: changes emailed to ticket holders and a form to report a lost item

## Let fans pay cashless on wristbands linked to their tickets

Each wristband links to its ticket, and fans can top up at checkout and on your event page.

After the event, fans get their unspent credit refunded. Your settlement shows what fans paid at each bar and trader.

- **Wristbands linked to tickets**: each fan's wristband matched to their ticket
- **Top-ups and refunds**: fans top up at checkout and get unspent credit refunded
- **Takings by bar and trader**: in your settlement

## Welcome guests who need access support

Buyers ask for what they need at checkout, such as a companion ticket, a place on the viewing platform or sessions with a BSL interpreter.

Your access team works the access desk from a link, and fans see an access layer on your public map. Your accessibility team sees each request in their report.

- **Access requests at checkout**: companion tickets, viewing platforms and interpreted sessions
- **Access desk link**: for your access team on the day
- **Access map**: an access layer on your public map

## More on Front of House

See how your team does each job in the dashboard, set it up step by step and get answers to your questions.

- Box office & door

  ### [Sell to walk-ups, see takings and check ages once](https://www.ticketfairy.com/event-operating-system/front-of-house/box-office-and-door)

  You sell to walk-ups and see what each seller took, check ages once at the door, take access requests at checkout and get lost items back to their owners.
- VIP & merch

  ### [Look after your VIPs and keep merch stocked](https://www.ticketfairy.com/event-operating-system/front-of-house/vip-hospitality-and-merch)

  You sell tables with deposits, and each VIP guest gets a host who knows when they arrive. You see merch stock by stand, and each artist's merch share goes in their settlement.
- Cashless & wristbands

  ### [One wristband to get in and pay](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands)

  Fans pay at your bars and traders with the RFID wristband linked to their ticket. They top up before the day and get unused credit back, and you see takings by bar and trader in your settlement. Fans find your timetable, site map and lost-property form on your event page.
- Attendee app

  ### [Put the whole day on your fans' phones](https://www.ticketfairy.com/event-operating-system/front-of-house/attendee-app)

  Your fans open your attendee app from your event page and find the timetable, your site map, the sets or sessions they starred and your latest updates. You publish from the line-up and site map your team already keeps, so the app always matches your plan.

[Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## See it in your dashboard

- ![Ticket Fairy Create Table Type form with the name, price, stock, guest limits and online deposit for a VIP booth](https://www.ticketfairy.com/embeds/posters/marketing-table-tickets--vip-booth.png)
  *You can sell VIP tables and booths with their own guest limits and an online deposit.*
- ![Ticket Fairy Create Credential dialog matching a day wristband to three day tickets](https://www.ticketfairy.com/embeds/posters/marketing-credentials--create-credential.png)
  *You match each wristband to the tickets it is for, from weekend passes to day tickets.*

## Look after your guests at the gate, the desk and the bar

- ### Box office

  Your box office can sell walk-up tickets, hand over will-call and reprint tickets.
- ### Box office sales

  You see each day's door sales by seller, with cash and card apart.
- ### Age checks

  Your door team sees each guest's age status on the scan and marks the wristband or pass as ID checked.
- ### Bar refusals

  Your bar team logs each refusal, so you have a record.
- ### VIP areas and tables

  You can set up VIP areas and tables, with what each ticket type includes.
- ### VIP hosts

  Each VIP guest can have a host, who gets an alert when their guest arrives.
- ### Merch

  You see stock by stand, can import sales from your point-of-sale system and split artist merch in the settlement.
- ### Fan companion

  Fans get the timetable, map, their own schedule and a lost-property form on your event page.
- ### Cashless and RFID

  Wristbands link to tickets, fans top up, unused credit is refunded and you see takings by bar and trader.
- ### Access requests

  Buyers can make access requests at checkout, and your accessibility team sees each one in a report.
- ### Access desk and map

  You can run your access desk from a link and show an access layer on your public map.
- ### Lost property

  Your team can log found items, take lost-item reports and hand items back to their owners.

  [Learn more about Show day](https://www.ticketfairy.com/event-operating-system/show-day)
- ### Registration desk

  Attendees check in and get their badges printed at your desk or a self-service kiosk.

  [Learn more about Registration & badges](https://www.ticketfairy.com/event-operating-system/registration-and-badges)

## Set up your desks and look after your guests

- [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone)
- [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door)
- [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/guides/check-in-attendees-and-print-badges-at-registration)
- [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times)
- [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it)
- [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/guides/settle-a-show-with-an-artist)

## Questions about Front of House

### Front of house

#### How do box office staff take payment?

By card, with a card reader where your payment processing account allows it, or with tap to pay on a compatible Android phone. Or in cash. Taps work when your payment processing account is in a country where tap to pay works, your event's venue is in that same country, and your business address or the venue's address is complete.

#### How does the bar team know a guest's age was checked?

Door staff mark the wristband or pass as ID checked when they check it, so your bar team can see the check was done.

#### Which cashless partner do you use?

Ticket Fairy connects a cashless and RFID partner for you, and top-ups and payments run through them. Book a demo to talk through your bars and traders.

#### What happens to credit a fan does not use?

Fans get their unspent credit refunded after the event.

#### Where do fans see their timetable?

On your event page, where fans see the timetable, the map and their own schedule.

#### What can buyers ask for at checkout?

The access support your event offers, such as a companion ticket, a place on the viewing platform or sessions with a BSL interpreter. Your accessibility team sees each request in their report.

                [Previous **Site services**](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) [Back to **Event Operating System overview**](https://www.ticketfairy.com/event-operating-system)

See how the Ticket Fairy [event ticketing and registration platform](https://www.ticketfairy.com/event-ticketing/) helps you sell more tickets, with every feature, the pricing and the support you get.

Get started free and plan your next event today, or book a demo to see it on an event like yours.

## Start free with the Event Operating System

Sign up and plan your next event, from the first advance to show day.

The Event Operating System on every plan, Free included

Unlimited events with no monthly fee

Fai drafts the admin, and you approve it

   [Get started free](https://manage.ticketfairy.com/registration)

No credit card required

The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners.

Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners.

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)