--- title: "Run of Show, Incident Reporting and Show Day Messaging" description: "Each stage stays on time and each team stays briefed, and your safety lead hears the moment something serious happens." canonical: "https://www.ticketfairy.com/event-operating-system/show-day" --- Show day # Keep stages on time and respond fast to incidents You see what is on now and next on each stage, and serious incidents reach your safety lead fast. A small team that works like a big one. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - No credit card required - The [Event Operating System](https://www.ticketfairy.com/event-operating-system) on every plan, Free included - Unlimited events with no monthly fee ![Ticket Fairy Event Operating System: Show day](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) - Now and next for each stage - Your safety lead alerted at once - The right message to the right people ## Run each stage to time On the day, your show callers see now and next against the event clock and call each cue. They mark each cue live and done, so you know when it really started and finished. Now and next then shows how late each stage is running, when the next acts will really go on and whether the day will finish after curfew. Before the day, Fai, your AI teammate, drafts a minute-by-minute run of show from your schedule and flags gaps and clashes. You lock it and name who calls each stage. - **Run of show**: drafted by Fai and locked by you - **Show callers**: a named caller for each stage - **Now and next**: cues, late stages and real start times ![Ticket Fairy Event Operating System: Run each stage to time](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--run-of-show.png) ## Tell your safety lead the moment something serious happens Anyone on your team can report an incident from their phone. They say what happened, where and how serious it is, and pick the place on your site map. Your safety lead hears about serious incidents at once. - **Incident reports**: what happened, where and how serious - **Safety lead alerts**: for serious incidents - **Risk register**: drafted by Fai, with an owner and a review date for each risk ![Ticket Fairy Event Operating System: Tell your safety lead the moment something serious happens](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png) ## Send your messages to exactly the people who need to know You can email or text a team, one day's shifts, your volunteers, performers' teams, traders, press, sponsors or the people who answered a form. You start from a show-day template or a draft from Fai, and see exactly who will receive it. You send it now or schedule it, then see who opened it. - **Who gets it**: you see each person before you send - **Scheduled messages**: it goes now or at a time you choose - **Delivery**: who was sent the message and who opened it ![Ticket Fairy Event Operating System: Send your messages to exactly the people who need to know](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--message-people.png) ## Keep backstage teams on time without the radio Now and next can run on any TV backstage or at the side of a stage from a private link. Your crew sees the act on now, the time left, the act next and how late each stage runs, and the TV updates itself from your run of show. Your production team can subscribe to a calendar link, and each cue appears in their own calendar app and moves when the running order does. - **Backstage screens**: now and next on any TV, with no sign-in - **Run of show calendar**: each cue in Google, Apple or Outlook calendars - **Whole stay**: each act's travel, hotel and calls, with what changed ![Ticket Fairy Event Operating System: Keep backstage teams on time without the radio](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--backstage-screen.png) ## More on Show Day See how your team does each job in the dashboard, set it up step by step and get answers to your questions. - Run of show ### [Plan your run of show and call it live](https://www.ticketfairy.com/event-operating-system/show-day/run-of-show-and-show-calling) You start the run of show from Fai's draft and fix clashes and late finishes before show day. Your team calls cues live, catches a late stage up in one step, and gives each team its day sheet, backstage TV and calendar. - Messages & incidents ### [Keep your crew informed and every incident on record](https://www.ticketfairy.com/event-operating-system/show-day/team-messages-and-incidents) You email or text the crew, volunteers and outside teams who need to know and see who got it, send your lists on a schedule, and log each incident with your safety lead alerted at once. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## See it in your dashboard - ![Ticket Fairy dialog with Fai's draft run of show for a festival Sunday, with doors, a soundcheck and sets](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--draft-with-fai.png) *You start each day's run of show from Fai's draft and adjust it before you lock it.* - ![Ticket Fairy day sheet for a security team, with its cues, arrivals, team and key contacts](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--day-sheets.png) *Each team gets a day sheet with its cues, arrivals and key contacts.* - ![Ticket Fairy message panel showing who a gate change reached, who opened it and who it did not reach](https://www.ticketfairy.com/embeds/posters/marketing-event-messages--delivery.png) *You see who received each message, who opened it and who did not receive it.* ## Deal with whatever comes up on show day - ### Run of show You can plan each stage and day minute by minute. Fai drafts it and you lock it. - ### Running-order checks You see clashes, short changeovers, late flights and sets past curfew before the day, each with a fix from Fai. - ### Day sheets Each team, performer or stage gets its own day sheet, printed or shared by a link your team can open without an account. - ### Now and next You see now and next, cues, how late each stage is running and open incidents together. - ### Desks You can open the hand-out, meal, kit, staff gate, vehicle gate and registration desks from one Desks section. - ### Incidents Your team reports what happened and where, and your safety lead is alerted to serious incidents. - ### Risk register You start from Fai's draft and give each risk an owner, a review date and a status. - ### Lost property Your team can log found items with a photo, take lost-item reports from a public page and hand items back to their owners. Fai suggests likely matches. - ### Messages You can email or text any team, with templates, a preview of who gets it, scheduling and delivery. - ### Backstage screens A TV can show now and next and how late each stage runs, from a link you can stop at any time. - ### Run of show calendar Each cue lands in your team's own calendar app and stays up to date. ## Plan your run of show and run show day, step by step - [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) - [Check your running order for clashes before show day](https://www.ticketfairy.com/guides/check-your-running-order-for-clashes-before-show-day) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams) - [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day) - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event) - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) - [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/guides/show-now-and-next-on-backstage-screens) - [Add your run of show to your team's calendars](https://www.ticketfairy.com/guides/add-your-run-of-show-to-your-teams-calendars) - [Show each act their whole stay and what changed](https://www.ticketfairy.com/guides/show-each-act-their-whole-stay-and-what-changed) ## Questions about Show Day ### Show day #### Can I text my teams? Yes. You can send each message to up to 2,000 people, and you see exactly who will receive it before you send. #### Who can see incident details? Only your safety team can see sensitive details. Each time someone opens a full report, Ticket Fairy records who opened it. #### Does a late stage change the planned times? No. The planned times change only when someone on your team moves the rest of the day. Until then, Now and next and shared day sheets show the delay. #### Does my team need an account to open a day sheet? No. Share a day sheet by link and each person opens it on their phone, or print it. [Previous **Registration & badges**](https://www.ticketfairy.com/event-operating-system/registration-and-badges) [Next **Site & logistics**](https://www.ticketfairy.com/event-operating-system/site-and-logistics) See how the Ticket Fairy [event ticketing software](https://www.ticketfairy.com/event-ticketing/) helps you sell more tickets, with every feature, the pricing and the support you get. Get started free and plan your next event today, or book a demo to see it on an event like yours. ## Start free with the Event Operating System Sign up and plan your next event, from the first advance to show day. The Event Operating System on every plan, Free included Unlimited events with no monthly fee Fai drafts the admin, and you approve it [Get started free](https://manage.ticketfairy.com/registration) No credit card required The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)